Customs and import charges: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery.
Adairs uses Toll NZ delivery service for all standard post deliveries within New Zealand.
Once your order is shipped you will receive a confirmation email which will include your Toll consignment number. You can track the progress of your order by visiting toll.co.nz and entering your consignment number.
If you’re not home to receive your delivery, Toll will leave a card at the address you provided with information on how to arrange re-delivery.
Information on Oversized Item delivery
At this stage, we are unable to ship Oversized Items to New Zealand customers and have not listed them online
What is an Oversized item?
Oversized items are items that cannot be delivered by standard post services, due to size or weight.
Oversized Items include most furniture, some rugs & larger homewares pieces.
Please note, during sale periods and Linen Lover events, online orders may take slightly longer to deliver, due to high order volumes. We will always endeavour to ship your items as soon as possible.
For any other enquiries, you can call our customer hotline on 0800 23 2477 Monday to Friday 10:30am to 7.30pm (NZST) or contact us via email: firstname.lastname@example.org