I can’t remember my Linen Lovers member number. How do I find it?
You can find your member number on the reverse of your physical card. It can also be found at the top and in the member details section of every promotional email you receive from us.
You can also request your number via our Linen Lovers member number request form here. Note: In some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team via our contact us form.
Why isn’t my Temporary Number working?
There may be a slight delay in activation of your temporary Linen Lovers number. Please feel free to contact us if you have any issues.
How do I join the Linen Lovers program?
Joining is easy. Simply add membership as a product to your cart. You can do so by selecting the ‘ADD MEMBERSHIP TO CART’ button on our Linen Lovers Page or add membership at checkout to purchase and apply member discount. In-store simply ask our team and they will happily issue you a membership with card.
Is there a joining fee?
There is a $19.95 membership fee. However, on joining you will receive a $20 Welcome reward for purchase over $50. Plus, members save well beyond the joining fee with their exclusive member discounts and benefits.
Does the membership expire?
The membership expires 2 years after joining.
Where can I use my Linen Lovers membership?
Enjoy your exclusive member benefits online at adairs.co.nz and at any of our Adairs stores.
How do I know when my membership expires?
Your membership expires 2 years from the date of joining. Your membership expiry date appears at the top and in the member details section of every promotional email you receive from us.
If you subscribe to emails and we have an accurate email address for you, you will receive reminder emails letting you know your membership is due to expire soon and date of expiry.
I purchased my Linen Lovers membership online. How do I find my membership number? Will I receive a physical membership card?
You are issued a temporary member number that you will find in your order confirmation email. When you are issued a permanent member number, we will send you an email informing you of your permanent number. At this point, a physical card will be on its way to you within your online order.
You can also find your member number at the top and in the member details section of the promotional emails you receive from us.
When will I receive my $20 welcome or renewal reward?
You should receive your $20 reward via email within 48 hours of joining the program. Rewards valid for 30 days with purchase over $50.
Please do check your junk or promotional email folder in case your email providers filter has moved the email directly into either of these folders. You may not receive the email if the email address was entered inaccurately or you are not subscribed to emails. Please contact our Customer Support team for assistance via our contact us form.
How do I redeem my Linen Lovers $20 reward online?
Enter your Linen Lovers member number at checkout and then enter the reward promotional code to apply discount.
How do I change my personal details?
If you have created an online account and added your Linen Lovers member number in Accounts, this links your membership to your online account. You can then make changes to your personal details here.
Alternatively, our Customer Support team and store team can assist with personal detail changes.
What’s the difference between being a Linen Lovers member and being an Adairs News subscriber?
Subscribing to Adairs promotional news means you will hear about our latest sales, style advice and new arrivals.
Linen Lovers members not only receive Adairs promotional news, they receive a host of wonderful exclusive benefits during the two-year paid membership. See all of the exclusive member benefits here.
If I’m a Linen Lovers member, do I need to create an online account for my member discount?
You do not need to create an online account to use your member discount online, however for quicker future checkout and to view your order history, we do recommend you create an online account.
Adding your Linen Lovers number to the Account section of your online account will link your membership to your online account. This means you won’t need to enter your Linen Lovers number each time you purchase, your member discount will be applied automatically.
I lost my Linen Lovers member card; how do I arrange a replacement card?
Rather than issue you a replacement card, you can simply enter your current member number online to apply discount and receive free standard shipping.
To find your member number, you can make the request via our Linen Lovers member number request form here. Or alternatively you can find it at the top and in the member details section of every promotional email you receive from us.
In-store, if you do not have your membership card, if you provide your mobile number and email address our team are able to find you in the system and apply your member discount.
Does my member discount apply to the purchase of gift cards?
The Linen Lovers member discount does not apply to the purchase of gift cards and bonus offers.
Am I able to use my Linen Lovers $20 welcome or renewal reward with another promotional offer such as the $10 subscriber welcome voucher?
You can only apply one reward or offer to a purchase. The reward terms and conditions states not in conjunction with any other offer, therefore only one promotional code can be applied.
My Linen Lover membership number does not work when I enter it at checkout?
If you receive an error message when entering your Linen Lover membership number at checkout, it could be for one of the following reasons:
- The Linen Lover number that you have entered is incorrect – please contact our Customer Service Team via our contact us form who will be able to look-up your membership number using your email address, and provide you with the correct Linen Lover membership number.
- Your Linen Lover membership has expired you can purchase a new membership for $19.95 by adding to your cart on the checkout page.
