Terms & Conditions

1. User Agreement

1.1 Please read these terms and conditions carefully. By using Adairs.co.nz you accept these terms and conditions and our Privacy Policy. We may change these terms at any time and changes will be posted on Adairs.co.nz

2. Linen Lovers Loyalty Program

2.1 Joining our Adairs Linen Lovers loyalty program, you are agreeing to our full Terms and Conditions and our Privacy & Security Policy

You are opting into receive email, mail, SMS and telephone communications from Adairs. To stop receiving communications from Adairs, you can opt out by logging into your adairs.com.au account or after receiving an email, mail, SMS via the opt out function for the communication. Alternatively, you can send us a message via our contact us form or call 0800 23 2477 (free call New Zealand) to opt out.

Please note when opting out via the unsubscribe link within Adairs promotional emails, you are opting out from email marketing only. When opting out of Adairs SMS communications via the opt out reply function, you are opting out of SMS marketing only. To opt out of mail or all other marketing, please send us a message via our contact us form or call 0800 23 2477 (free call New Zealand).

2.2 All members/participants in the Linen Lovers program must be residents of Australia or New Zealand.

2.3 Adairs Linen Lovers membership purchased in New Zealand can be used at any Adairs store in New Zealand and at adairs.co.nz Adairs Linen Lovers membership purchased in Australia can be used at any Adairs, Adairs Kids, Adairs Outlet, Urban Home Republic store in Australia and at adairs.com.au. 

2.4 To be eligible for Linen Lovers member benefits and exclusive offers instore you must identify yourself as a Linen Lovers member before purchase by presenting your Linen Lovers card. If you are unable to present your Linen Lovers card, proof of identity is required by providing your phone number or email address to verify against your membership account.  

2.5 The Linen Lovers card is issued by and remains the property of Adairs Retail Group and is not transferable or redeemable for cash.

2.6 Any discount vouchers issued either at joining or throughout the membership period are not transferable and cannot be redeemed for cash. If discount voucher terms and conditions are not adhered to, Adairs Retail Group reserves the right to cancel the customers Linen Lovers membership at any time.

2.7 Discounts do not apply to purchase of gift cards (physical or electronic) or bonus offers.

2.8 Adairs Retail Group reserves the right to change or modify the terms of membership at any time without prior written notice and withdraw the card at any time. Adairs will make all reasonable efforts to communicate changes using such methods including, but not limited to the Adairs eNewsletter and the Adairs website.

2.9 *The Welcome Voucher will be emailed to you within 48hrs and is valid on your next purchase over $50 at adairs.com.au or any Adairs, Adairs Kids, Urban Home Republic or Adairs Outlet stores. Voucher cannot be used for payment of laybys and is valid for 30 days from date of issue. Limit of one Welcome voucher per Linen Lovers member for single use only. Email must be presented for in-store redemption along with corresponding Linen Lovers membership card. Voucher is not transferable, cannot be used in conjunction with any other offer or used for the purchase of gift cards.

2.10 *$9.95 flat rate on all orders New Zealand wide excludes furniture, oversized items and gift cards.

2.11 For Linen Lovers Event terms and conditions, click here.

3. Adairs News Subscription

3.1 By subscribing to Adairs news you are agreeing with the following terms and conditions and Privacy Policy. You are opting in to receive email, mail, SMS and telephone communications. To stop receiving communications from Adairs, you can opt out by logging into your Adairs.co.nz account or after receiving an email, mail, SMS or telephone communication. If you do not have an online account, you must create one before you can update your preferences.

3.2 The evoucher will be emailed to you within 24hrs and is valid for purchases over $50. Limited to one per customer. Valid for 30 days from the date of issue. Cannot be used in conjunction with any other offer. Can only be redeemed once. eVoucher email must be presented in store to be redeemed. To redeem online, promotional code entered at checkout. Not transferable or cannot be redeemed for cash. Cannot be used for payment of laybys.

4. Shipping and Deliveries

4.1 $9.95 flat rate on all orders New Zealand wide excludes furniture, oversized items and gift cards.

4.2 Adairs uses Toll NZ delivery service for all standard post deliveries within New Zealand. Once your order is shipped you will receive a confirmation email which will include your Toll consignment number. You can track the progress of your order by visiting toll.co.nz and entering your consignment number. If you’re not home to receive your delivery, Toll will leave a card at the address you provided with information on how to arrange re-delivery. Standard delivery times vary per state. 

4.3 Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery.

4.4 At this stage, we are unable to ship Oversized Items to New Zealand customers and have not listed them online. Oversized Items cannot be delivered by standard post services, due to size or weight. Oversized Items include most furniture, some rugs & larger homewares pieces.

4.5 Please note, during sale periods and Linen Lover events, online orders may take slightly longer to deliver, due to high order volumes. We will always endeavour to ship your items as soon as possible.

5. Returns

5.1 If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt. This applies to both full price and sale purchases. Excludes quilts, underblankets, toppers, protectors and pillows due to health reasons.

5.2 Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit. Please retain your receipt for proof of purchase.

5.3 Shipping fees are non-refundable.

5.4 See the full Adairs Returns Policy.

6. Afterpay

6.1 To be eligible for Afterpay, you need an New Zealand payment card, be over 18 years of age and live in New Zealand.

6.2 Existing Afterpay customers can use Afterpay for orders up to $1,200. First time users can use Afterpay for orders up to $500.

6.3 Online Afterpay purchases may be exchanged or refunded via our online returns address or refunded in store. All refunds will be processed via your Afterpay account. If you wish to exchange in store, a refund will be processed via your Afterpay account and then you may re-purchase. Conditions apply.

6.4 To see Afterpay’s full terms, visit https://www.afterpay.com/en-NZ/terms-of-service.


7.1 Discount valid on full price only. Not in conjunction with any other offer. Not valid for Linen Lovers members. Offer excludes sale items, gift card, delivery fees, customs and taxes. Offer cannot be used in-store, and cannot be used in conjunction with any other offer including Linen Lovers discount, subscription coupons and promo codes.

7.2 To see UNiDAYS full terms, visit https://www.myunidays.com/NZ/en-NZ/terms-of-service

8. Placing Online Orders

8.1 Prices are as marked. For orders on Adairs.co.nz, the prices listed at the time you place your order are final.

8.2 All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.

8.3 Our Adairs stores may have exclusive in store discounts, offers and promotions specifically available across individual or selected stores only. Adairs.co.nz may also have exclusive online discounts, offers and promotions specifically available online only. In these circumstances, Adairs cannot guarantee that the prices featured online are the same as the prices on our products in store.

8.4 Only gift cards commencing with number 608621 may be redeemed online. If your gift card has a different prefix to the one above, it cannot be redeemed online, and may be redeemed in store only (if it is within 12 months from date of issue).

8.5 Photographed accessories are extra unless otherwise stated.

8.6 Due to different screen resolutions, colours may vary.

8.7 Adairs reserves the right to cancel and refund any online orders found to be in breach of our terms and conditions.

9. Privacy

9.1 See the Adairs Privacy Policy.

10. Intellectual Property

10.1 Adairs.co.nz and its content are subject to copyright, and other intellectual property rights.

11. Promotions

11.1 Linen Lovers Event - Offer exclusive to Linen Lovers members. Prices as marked. Save 30% on full priced items excludes already reduced items (sale and clearance items). Save 15% on reduced items. Not available in conjunction with any other offer. No further Linen Lovers discounts will apply. Offer excludes delivery fees. Offer valid online at adairs.com.au and in-store from Saturday 17th April until 11:59pm (NZST) Monday 19th April 2021. Offer may be extended or repeated at the business’ discretion. Valid at any Adairs store. Valid Linen Lovers card must be presented in-store to take advantage of this offer. Valid Linen Lovers card number must be entered online. Offer is not valid for new or existing lay-by purchases or Gift Cards. Offer does not apply to prior on-hold or prior customer orders. New customer orders placed during this exclusive discount promotion must be paid in full by close of business Monday 19th April 2021.

12. Competitions

12.1 For past competition terms and conditions plus winners please see here.

Adairs Limited ABN 50 147 375 451
Adairs Retail Group Pty Ltd ABN 29 128 287 776
Adairs New Zealand Limited
NZBN: 9429042330905
Last updated: 10/03/2020