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Contact Us

Please bear with us! We love to hear from you.

Please note, due to our recent Exclusive Linen Lovers Event we are currently experiencing a higher volume of inbound enquiries. Please accept our sincerest apologies for any delays, and we will assist you as quickly as possible.

Why is there a delay with my recent order?

During major events and sale, online orders may take slightly longer to deliver due to high order volumes. Our warehouse is working in overdrive to make sure we deliver your beautiful new items to you as soon as possible. You will receive an email with your tracking number as soon as your items have been dispatched.

What is my Linen Lover membership number?

You can retrieve your member number online via our online request form. Click here, enter the email address linked to your Linen Lovers membership and if we can find you in our database, we’ll send you an email with your Linen Lovers member number.

Note, in some rare instances we may not be able to find you in our database, therefore please contact our Customer Support team for assistance on 1300 783 005 (free call Australia) or send us a message via our contact us form.

Please note: During our Linen Lover Events and sale periods, call wait times may be longer than expected. We appreciate your patience and understanding in advance.

Other Questions?

You may also find your answer within Frequently Asked Questions.

Our Customer Support team are available on 0800 23 2477 (free call New Zealand) for over-the-phone support from 10:30am to 7:30pm New Zealand standard time, Monday to Friday.

Note, our team will be available for an extended period during our Exclusive Linen Lovers Event: Wednesday 13th, Thursday 14th and Friday 15th March, 10.30am to 11.30pm New Zealand standard time.

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