Shipping & Delivery

Updated on 26/10/2023

Once your order is shipped from our distribution center, you will receive a shipping confirmation email with your tracking number. You can use this number to track your order through Toll Group here.

If your parcel is a standard size, we advise you to go to Team Global Express, create an account and divert your parcel to a new address.

Standard Post Items are items that can be sent by New Zealand Post’s standard delivery that do not contain any ‘Oversized Items’.

Standard orders are dispatched within 3-5 business days. 

Once your order is shipped from our distribution center, you will receive a shipping confirmation email with your tracking number. You can use this number to track your order through Toll Group here.

Updated on 26/10/2023

At this stage, we are unable to ship Oversized Items to New Zealand customers and have not listed them online.

If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account. However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you. Please contact our Customer Support Team via our Contact Us form.