We hope you love your new purchase. But on the off chance your items aren’t quite what you expected, we’ll happily offer you an exchange or refund.
Here are a few things you need to know. 

Return Conditions

Before returning your item/s, please take the time to check that you meet the following conditions:

  • In-store purchases: you have 30 days from the date of purchase to return your item/s. Linen Lovers members have 60 days from the date of purchase to return your item/s.
  • Online purchases: you have 30 days from the time you receive your order to return your item/s. Linen Lovers members have 60 days from the time you receive your order to return your item/s.
  • Item/s must be unused, unwashed and in their original packaging.
  • Due to health reasons, we cannot offer returns or refunds on our duvets/quilts, mattress toppers, mattress protectors, pillows and pillow protectors. 
  • We are unable to offer a refund or exchange of opened or used silk scrunchies, eye masks or face masks. If you wish to return these items, they must be unopened and in their original packaging.  
  • Larger furniture items cannot be returned via New Zealand Post or our stores. Please call our Customer Service team on 0800 23 2477 during business hours to arrange a collection.
  • Shipping fees are non-refundable.
  • Your refund will be processed via the same payment method or card used for the original purchase.
  • If your item/s are deemed faulty, the above criteria does not apply.
  • Our Returns Policy is not intended to override or limit your statutory rights in any way.  

In-Store Returns 

You can return or exchange most items purchased in-store or online at any Adairs or Adairs Kids store free of charge. Please check that you meet our Returns Conditions, then follow these steps:


Store icon.

Step 1

Take your items to your closest store along with your proof of purchase. If you purchased your item/s from a store we ask that you present your original receipt. For online purchases you will need to present your web confirmation email including the payment method.

Team Member icon.

Step 2

A team member will be happy to assess the items and determine whether a refund or exchange will be offered in accordance with our Returns Policy.  

Please keep the following in mind:

  • Refunds will be processed via the same payment method or credit card used for the original purchase. The cardholder must be present to process this return.  
  • Please note, stores are unable to process exchanges in one transaction where the original payment method was AfterPay online. The item will need to be refunded and a new transaction will be created for the new item.  

Returns by Post

We offer free and easy returns for most item/s purchased online. To lodge your return, please check that you meet our Returns Conditions,
then follow these steps:

Pencil icon.

Step 1

Complete the online form

Box icon.

Step 2

Cut along the dotted line to seperate the retun label and include it inside your parcel. 

Paper plane icon.

Step 3

Attach the return label to the outside or your parcel and drop at your preferred New Zealand Post outlet. 

Frequently Asked Questions

Please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed.  

We are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the item/s and required to repurchase the alternate item/s.  

Alternatively, exchanges can be processed in-store. Visit our Store Finder to find out more. 

No. You can return your item/s free of charge providing they were delivered via standard Australia Post. Prior to posting your return, please check that the item meets our Returns Conditions.  

Oversized items cannot be returned via Australia Post or to Adairs stores. Please keep in mind that shipping fees are non-refundable, and if you’re returning an oversized item online there will be a fee charged for the cost of delivery back to Adairs.  

Please call our Customer Service team on 0800 23 2477 to arrange delivery back to Adairs. 

Returns Policy

15.1 If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt (excluding the Adairs Premium Mattress that can be returned within 120 days). This applies to both full price and sale purchases but excludes duvets/quilts, underblankets, toppers, protectors, pillows and pillow protectors due to health reasons. For the avoidance of any doubt, the foregoing will not apply to goods which have been used or have been washed or are not in their original packaging.

15.2 If any good is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us online or instore and one of our customer service team will assist with your request.

15.3 In the event you wish to return a good to Adairs, please visit our full Adairs Returns Policy for more information regarding the above. In the event that you are entitled to a refund either under these Terms or pursuant to our Returns Policy, the refund will be processed via the same payment method used for the original purchase.

15.4 Shipping fees are non-refundable. 

15.5 Due to the individual specifications of each Custom Furniture piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.

15.6 By agreeing to these Terms, you also agree with the terms of the full Adairs Returns Policy

15.7 In the event of any inconsistency between these Terms and the Adairs Returns Policy, these Terms shall supersede and/or prevail over the Returns Policy, but only insofar as any inconsistency exists.