Before returning your item/s, please take the time to check that you meet the following conditions:
You can return or exchange most items purchased in-store or online at any Adairs or Adairs Kids store free of charge. Please check that you meet our Returns Conditions, then follow these steps:
Take your items to your closest store along with your proof of purchase. If you purchased your item/s from a store we ask that you present your original receipt. For online purchases you will need to present your web confirmation email including the payment method.
A team member will be happy to assess the items and determine whether a refund or exchange will be offered in accordance with our Returns Policy.
Please keep the following in mind:
We offer free and easy returns for most item/s purchased online. To lodge your return, please check that you meet our Returns Conditions,
then follow these steps:
Complete the online form.
Cut along the dotted line to seperate the retun label and include it inside your parcel.
Attach the return label to the outside or your parcel and drop at your preferred New Zealand Post outlet.
Please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed.
We are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the item/s and required to repurchase the alternate item/s.
Alternatively, exchanges can be processed in-store. Visit our Store Finder to find out more.
Oversized items cannot be returned via Australia Post or to Adairs stores. Please keep in mind that shipping fees are non-refundable, and if you’re returning an oversized item online there will be a fee charged for the cost of delivery back to Adairs.
Please call our Customer Service team on 0800 23 2477 to arrange delivery back to Adairs.
15.1 If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt (excluding the Adairs Premium Mattress that can be returned within 120 days). This applies to both full price and sale purchases but excludes duvets/quilts, underblankets, toppers, protectors, pillows and pillow protectors due to health reasons. For the avoidance of any doubt, the foregoing will not apply to goods which have been used or have been washed or are not in their original packaging.
15.2 If any good is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us online or instore and one of our customer service team will assist with your request.
15.3 In the event you wish to return a good to Adairs, please visit our full Adairs Returns Policy for more information regarding the above. In the event that you are entitled to a refund either under these Terms or pursuant to our Returns Policy, the refund will be processed via the same payment method used for the original purchase.
15.4 Shipping fees are non-refundable.
15.5 Due to the individual specifications of each Custom Furniture piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.
15.6 By agreeing to these Terms, you also agree with the terms of the full Adairs Returns Policy.
15.7 In the event of any inconsistency between these Terms and the Adairs Returns Policy, these Terms shall supersede and/or prevail over the Returns Policy, but only insofar as any inconsistency exists.