Our Satisfaction Guarantee

Customer Satisfaction Guarantee

At Adairs, we want you to be 100% satisfied. If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt.

 This applies to all purchases, including sale purchases excluding quilts, toppers, protectors and pillows due to health reasons.  Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund, exchange or credit.  Please retain your receipt for proof of purchase.

Our returns policy is not intended to override or limit your statutory rights in any way.

How can I return my order?

For free post returns, contact our team on 0800 23 2477 to log your return and receive our Reply Paid number. Then, simply post the item by return mail with your invoice or receipt, reason for return and action required (refund or exchange) to:


Shop N006
286 Mount Wellington HWY,
Mount Wellington, Auckland
New Zealand 1060

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process. You will be notified by email once your return has been processed.

In-Store Returns

Items purchased from Adairs.co.nz can also be returned to any Adairs store with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately.

Secure Shopping Online

Shop with confidence with Adairs online. All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway. We do not store any customer credit card information.

Linen Lover Exclusive Offers

Terms And Conditions

*1.Valid Linen Lovers card must be presented in-store or member ID entered online at www.adairs.co.nz to take advantage of this offer. 2. Not to be used in conjunction with any other offers.

All items in the digital catalogue have been included in good faith on the basis that the goods as described will be available at the time of sale. Unforeseen supplier issues may result in some lines not being delivered to stores. Photographed accessories are extra unless otherwise stated. Due to different screen resolutions, colours may vary. Adairs Retail Group 29 128 287 776.

For All Other Enquiries:

Our support team are available during our business hours of 10:30am to 7:30pm New Zealand standard time, Monday to Friday. Please call us on 0800 23 2477 (free call New Zealand).