Returns

Thanks for shopping with Adairs – we hope you love your new purchase. However if something is not quite right, making a free return is easy. Please note that change-of-mind returns by post are at the customer’s expense, and we suggest keeping proof of postage, as we are unable to take responsibility for parcels lost in transit.

Before lodging your return, please keep the following in mind:

• You have 60 days from the time you receive your order to return your item/s. Linen Lovers have 90 days from the time you receive your order.
  
  
• Please make sure your item/s are unused, unwashed and in the original packaging.
  
  
• Due to health reasons, we cannot offer returns or refunds on our duvets/quilts, mattress toppers, mattress protectors, pillows and pillow protectors.
  
  
• Your refund will be processed via the same payment method or card used for the original purchase.
  
  
• If your item is deemed faulty, the above criteria does not apply.

You can return or exchange most items purchased in-store or online. Please note that change-of-mind returns by post are at the customer’s expense, and we suggest keeping proof of postage, as we are unable to take responsibility for parcels lost in transit.

Simply download and print the this form, place it into the package and take it to an NZ Post outlet.

Please keep in mind the following;

• Duvets, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
  
  
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
  
  
• Larger furniture items cannot be returned via Australia Post. If you are returning an oversized item, contact our Customer Support Team (Contact Us) and we will be happy to assist you further. Please note that our Customer Support Team are experiencing a high level of enquires at this time. We appreciate your kindness and respect towards our team members as we work hard to respond to all enquiries as soon as possible.
  
  
• Refunds will be processed via the same payment method/card used for the original purchase.
  
  
• Shipping fees are non-refundable.
  
  
• Our returns policy is not intended to override or limit your statutory rights in any way.

Most items purchased from www.adairs.co.nz can be returned to any Adairs store with a copy of your web order confirmation email.

To successfully return an item(s) in-store please:

• Step 1: Take your items into your closest Adairs store with a copy of your web order confirmation email (either printed or on your smart phone).
  
  
• Step 2: Our friendly in-store team will process your return subject to our terms and conditions.

Please keep in mind the following;

• Duvets, mattress toppers, mattress protectors, pillows and pillow protectors are unfortunately not eligible for returns due to health regulations.
  
  
• If you wish to return our silk scrunchies, eye masks, or face masks, please ensure they are in their original packaging with tags attached. We are unable to offer a refund or exchange if these items have been opened or used.
  
  
• Larger furniture items cannot be returned via Australia Post. If you are returning an oversized item, contact our Customer Support Team (Contact Us) and we will be happy to assist you further. Please note that our Customer Support Team are experiencing a high level of enquires at this time. We appreciate your kindness and respect towards our team members as we work hard to respond to all enquiries as soon as possible.
  
  
• Refunds will be processed via the same payment method/card used for the original purchase.
  
  
• Shipping fees are non-refundable.
  
  
• Our Returns Policy is not intended to override or limit your statutory rights in any way.

Please allow a minimum of 10 business days for returns refunds to be processed. You will be notified by email once your refund has been processed.

Currently we are unable to facilitate exchanges via our online store. If you wish to exchange your purchase, you will be refunded for the product and be required to repurchase.

If you would like to return via our online store, here’s what you need to do:

• Step 1: Place a new order to purchase the new / correct product online.
  
  
• Step 2: Post the incorrect item back with your proof of purchase, and include a note advising that you would like a refund.
  
  
• Step 3: You'll receive the new order shortly. Once Adairs have received the return, you'll be refunded.
  Alternatively, exchanges can be processed in-store. Please visit our Store Locator to find your nearest store and latest trading hours.

This applies to all purchases, including sale purchases excluding duvets, mattress toppers, mattress protectors, pillows and pillow protectors due to health reasons. Where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to then you can choose between a refund or an e-gift card. Please retain your receipt for proof of purchase.

Shipping fees are non-refundable. Our returns policy is not intended to override or limit your statutory rights in any way.