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Discover our fast, convenient and contactless shopping services. You can always shop our in-store range from the comfort of your home ready for express delivery, same-day delivery or pick-up. Simply call our friendly in-store team who will guide you through the best option for you.

 

 

Call & Collect

Our Call & Collect service is currently available at some locations.
Call & Collect hours may vary, please check our store locator to find your nearest store and contact for further details.

Please note, due to current government regulations, Call & Collect is currently only available at our Bayfair & Wellington stores. 

How it Works

1. BROWSE: Find your products via our online store. 

2. CALL: Call your selected store to speak to our friendly team. They’ll ensure the products are available and guide you through the next steps.

3. PAYMENT: Once your products are confirmed, you will receive an email from the store to complete your purchase. Simply pay securely via the link with your credit card. Link will only be valid for 2 hours.

4. COLLECT: When you arrive at the store, head to the counter where a friendly team member will ask to see your photo ID and credit card used for purchase.
Please note, during government regulated lockdowns, when you arrive at the store entrance, please either knock or call the store for assistance.

 


Call & Deliver

Our Call & Deliver service is available at most locations. Call your local store and have your items conveniently shipped to you within 5 days* via the fast Apparel Line delivery network.

How it Works

1. BROWSE: Find your products via our online store.

2. CALL: Call your selected store to speak to our friendly team. They’ll ensure the product is available and guide you through the next steps.

3. PAYMENT: Once your products are confirmed, you will receive an email from the store to complete your purchase. Pay securely via the link with your credit card. Your link will only be valid for two hours.

4. DELIVERY: Orders placed and paid for before 3pm will be booked for Apparel Line collection that same day. Orders placed and paid for after 3pm will be collected by Apparel Line from store the following day. 

 
 
 

 

FAQs

Does it cost extra?

Call & Collect is a free service.

Call & Deliver service is available for delivery fee of $9.95.

What if I am not a Linen Lovers member and would like access to the Call & Delivery service?

Our friendly team will be able to sign you up to become a Linen Lovers member when you are placing your order over the phone. If you’d like to learn more about the exclusive offers, events and more, please click here.

I am a Linen Lovers member, am I required to pay the Call & Delivery fee?

Yes, you will be required to pay the delivery fee. Linen Lovers free standard shipping does not apply with Call & Same Day Delivery in NZ.

Who will deliver my order?

Adairs uses the fast Apparel Line delivery network to deliver your items.

What happens if I place my order after the 3pm cut off time?

Call & Deliver: Orders placed and paid for after 3pm will be collected for delivery that day. Orders placed and paid for after 3pm will be collected by Apparel Line from store the following day.

Can my order be delivered to a PO Box or Parcel Locker?

Call & Same Day Delivery: No, these deliveries are not available to PO Boxes & Parcel Lockers.

Call & Deliver: No, these deliveries are not available to PO Boxes & Parcel Lockers.

How long will it take for my order to arrive?

Call & Deliver:  We can book your delivery with Apparel Line for same day collection as soon as you place and pay for your order before 3pm. Your delivery will arrive within 5 business days* from the collection date.
*Please note, government regulated lockdowns may affect delivery timeframes.

What happens if I am not home when my delivery arrives?

Call & Deliver: If you are not home, Apparel Line will leave a 'Sorry we missed you' card and your delivery will be directed to the closest Depot. Please follow the instructions provided by Apparel Line for collection.

Will I receive a notification when the delivery has arrived?

Call & Deliver: We will provide you with a Apparel Line reference number.

With Call & Collect, is there a specific time frame to collect my order at the store?

When placing the order with our store team, you will be required to specify approximately what time you would like to pick up your order and we will have it ready for you then. Collection hours may vary, please check our store locator to find your nearest store and contact for further details.

What do I do when I arrive at the store to collect my order?

When you arrive at the store, head to the counter where a friendly team member will ask to see your photo ID and the credit card used for purchase. Unfortunately, we cannot accept third party collections.
Please note, during government regulated lockdowns, when you arrive at the store entrance, please either knock or call the store for assistance.

Are all products available for Call & Collect?

Call & Collect service is limited to products available at the store and excludes oversized items.

Please contact your selected store and speak with our friendly team to ensure your products are available for Call & Collect.

Are all products available for Call & Same Day Delivery, and Call & Deliver?

Call & Deliver services are limited to products available at the selected store and excludes fragile and/or oversized items. Please contact your selected store, where our team will confirm if your items meet the requirements and can be delivered. Total weight of your order cannot exceed 20kgs and our store team will notify you if your order exceeds this weight limit.

Will I be provided with a receipt?

Once you have placed an order with one of our store team, they will include the order receipt within your purchase.

I have items missing from my order. What do I do?

If you are missing items from your order, please contact the store you’ve purchased from and they will assist you.

I have a question about my order, what should I do?

If you have any questions about your order, please call your local store.

Can I return or refund my order?

In the event you wish to return or refund your order, please contact your selected store who can arrange this for you.

Terms & Conditions

For full terms and conditions, please click here.