Frequently Asked Questions

1. Store Closures

Purchasing through our online store is no longer available, and all Adairs retail stores in New Zealand are now closed as of June 2026.

Our Customer Service team remains available to support you. For assistance or further information, please contact our Customer Service Team here.

2. Linen Lover Membership

Linen Lover Membership benefits and rewards are no longer available in New Zealand, as both online and in-store operations have ceased.

The request period for pro rata Linen Lover membership refunds closed on June 30th, 2026. We are no longer accepting new refund requests.

All personal information collected and used as part of this process has been handled in accordance with our obligations under applicable New Zealand privacy and data protection laws.

Need further help? Contact our Customer Service Team here.

3. Gift Cards

Adairs Gift Cards can no longer be used in New Zealand, as both online and in-store transactions have ceased.

The request period for Gift Card balance refunds closed on June 30th, 2026. We are no longer accepting new refund requests.

All personal information collected and used as part of this process has been handled in accordance with our obligations under applicable New Zealand privacy and data protection laws.

Need further help? Contact our Customer Service Team here.

4. Returns & Exchanges

Returns and exchanges for 'change of mind' are no longer available following the June 30th, 2026 deadline.

As all Adairs stores in New Zealand are now closed, in-store returns and exchanges are not available. Online returns for 'change of mind' are also no longer accepted.

For any questions regarding a previous return submitted prior to June 30th, please contact our Customer Service Team here.

5. Returns, Guarantees & Warranties

All standard guarantees continue to apply under New Zealand law. Repair, replacement, or refund will be determined in line with the Consumer Guarantees Act and the nature of the issue.

If you believe your item is faulty, please contact our Customer Service Team here. Outcomes such as repair, replacement, or refund will be assessed in accordance with the Consumer Guarantees Act.